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TERMS & CONDITIONS
- INSTOCK – Returns allowed but a restocking fee would be applied. Item must be in same condition as sent and not worn. Any claim must be made within 24 hours of receipt.
- MADE TO ORDER – (our designs) – No refunds on made to order items – merchandise credit only. However, if there is an error on our part we will obviously correct the item or issue. All claim must be made within 24 hours of receipt.
- REPLICAS – Obviously no replica is going to be exactly like the original. However the point is to get as close as possible to where if both dresses were side by side it would be obvious one was made to look like the other. But if for any reason you feel your replica does not at the least resemble the original (and if it can not be fixed or addressed) then we will allow you to return your replica dress less a restocking fee of 15%.
- CUSTOM ORDERS – No refunds on custom orders. However, if you ordered your dress from a sketch, combined several styles to make a design and/or were unable to see a complete picture of the main design prior to purchase and if you are not satisfied with the end result we will allow you to return the item to have it changed, corrected or exchanged for a different design – one time only. Processing & restocking fees may be applied.
- STANDARD ORDER – production can take approximately 12 weeks
- RUSH ORDER – production can take approximately 8 weeks – add 15% surcharge
- SUPER RUSH ORDER – production can take approximately 4 weeks – add 20% surcharge
- You can either pick a size from our size chart. Or you can have your item made in your specific personal measurements (for a surcharge of 15%).
- Sizes from our size chart 16 or above are considered plus size and may inccur an additional fee.
- You either tell us the name of the fabric, send us an example, send us the yardage, tell us the characteristic you want the fabric to have (soft, flowing, stretchy, etc…) or simply leave it up to the designer to make it as shown if there is no preference.
- All cancelations must be requested within 48 hours of submitting the deposit.
- Deposits are non-refundable after 48 hours of being submitted.
- Rush orders can not be canceled